Terms of Use

The Platform is operated by Друштво за трговија и услуги ПДС 2026 ДОО Скопје (PDS 2026 DOO Skopje, "AURA", "we"), registered at Tasino Cheshmiche no. 29, Skopje – Centar, Republic of North Macedonia, company registration number 7958420, tax number 4080026641983.

Contact: auramk.app@gmail.com · +389 73 800 700

• "User", "you" – a person who uses the Platform to find and book services.
• "Business" – a salon or independent professional (for example a hair salon, barbershop, nail studio, beautician, massage therapist, gym or clinic) offering services through the Platform.
• "Service" – the beauty, care, wellness or related service offered by a Business.
• "Booking" – an appointment with a Business made through the Platform.
• "Deposit" – the part of the Service price paid online at the time of booking. The deposit percentage is set by the Business and shown before payment.
• "Cancellation deadline" – the time before the start of the appointment until which a Booking can be cancelled free of charge.

AURA is an online marketplace and booking platform connecting users with independent Businesses. Services are provided by the Businesses, not by AURA. When you make a Booking, the contract for the Service is concluded between you and the Business. AURA is not a party to that contract and is not the provider of the Services.

AURA is not responsible for the quality, safety, duration, legality or outcome of the Services. A dispute about a Service is between you and the Business, and our support team may mediate where reasonable.

• You must be at least 16 years old (or the age required for a specific Service) to use the Platform.
• You must provide accurate information and keep it up to date.
• You are responsible for keeping your login details secure and for activity on your account.
• One verified phone number can be linked to one account.
• You can delete your account at any time in the app: Profile → Settings → Delete account.

• Available time slots, descriptions, durations and prices of Services are entered by the Business. AURA aims to keep them accurate but is not responsible for errors in information provided by a Business.
• Confirmation. Some Businesses confirm bookings instantly and some confirm them manually. While a Booking is awaiting confirmation, you can cancel it free of charge. If the Business declines it, the full amount paid is released or refunded to you.
• Slot hold. When you choose a time slot, it is held for you for 10 minutes so you can complete payment. If the bank confirms the payment later and the slot is still free, the Booking is confirmed. If the slot has been taken in the meantime, the payment is automatically voided or refunded and we notify you.
• Last minute. Slots marked "Last minute" carry a discount set by the Business. They are confirmed instantly, and the discount applies only to that specific slot. The same cancellation rules apply.

• Prices are set by the Businesses and shown in Macedonian denars (MKD) before you confirm a Booking.
• Payment options. Depending on the Business, when booking you may:
  • pay a deposit online and the rest at the Business;
  • pay the full price online; or
  • book without online payment and pay the full amount at the Business.

  The available options and the deposit percentage are shown before payment.

• Card payments are processed by CaSys, the payment system of Stopanska Banka AD Skopje, with additional 3-D Secure protection. AURA does not receive or store your full card number.
• All payments are in Macedonian denars (MKD). If your card is in another currency, the conversion is made by the bank that issued your card, at its own rates and fees.
• Discounts, promo codes and vouchers are shown as a separate line before payment.

In short (full details are in the Cancellation and Refund Policy):

• The cancellation deadline is 24 hours before the appointment by default. Each Business may set its own deadline, from 12 to 72 hours, which is shown before you book.
• Before the deadline: free cancellation with a refund of the full amount paid, and unlimited free rescheduling.
• Booking made inside the deadline: if you book when the cancellation deadline has already started, you have 10 minutes after booking to cancel free of charge.
• Inside the deadline or no-show: the deposit is kept by the Business as compensation for the lost appointment. If you paid more than the deposit, the difference is refunded. If you paid nothing online, nothing is charged.
• Rescheduling inside the deadline: one free reschedule is allowed, and the deposit carries over to the new appointment. Any further change counts as a late cancellation.
• If the Business cancels your appointment: you choose a free reschedule to another slot or a full refund of the amount paid.
• Repeated no-shows may lead to account restrictions, including mandatory prepayment or a temporary block.

• A promo code is applied before a voucher. One voucher can be used per Booking.
• Each promo code can be used once per account, unless its terms state otherwise.
• A minimum spend, where it applies, is calculated on the regular price before discounts.
• A voucher counts as used when the Service is completed. If the Booking is cancelled on time or through no fault of yours, the voucher is returned to you.
• Promo codes, vouchers and rewards have no cash value, cannot be exchanged for cash and may be withdrawn in case of abuse.

You agree not to misuse the Platform, including by: providing false information; making fraudulent or malicious bookings; creating multiple accounts to get around restrictions or to reuse promo codes; interfering with the operation or security of the Platform; or using the Platform for unlawful purposes. Accounts that breach these Terms may be restricted, suspended or closed.

You are responsible for the content you post, including reviews. Reviews must be honest, based on a real visit, and must not be offensive, unlawful or misleading. Any user can report a review. Reported reviews are checked by our team and may be removed, and abusive users may be blocked. By posting content, you grant AURA a free licence to display it on the Platform.

Businesses listed on the Platform are subject to a separate partner agreement with AURA. They are responsible for the accuracy of their information, availability, prices, staff, performance of the Services and compliance with the law.

The Platform, including the AURA name, logo, design and content (other than content provided by Businesses and users), is owned by AURA or its licensors and is protected by law. You may not copy, modify or use it except as permitted by these Terms.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law:

• AURA is not responsible for the Services provided by Businesses, or for their acts or omissions.
• AURA does not guarantee that the Platform will operate without interruption or errors.
• AURA is not liable for indirect or consequential damages arising from use of the Platform.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, or your rights as a consumer.

You agree to indemnify AURA against claims, losses and costs arising from your breach of these Terms or misuse of the Platform.

You can stop using the Platform and delete your account at any time. We may restrict, suspend or terminate your access if you breach these Terms or where the law requires it. Bookings and payments made before an account is deleted are handled under these Terms.

We may update these Terms from time to time. We will publish the new version with a new "Last updated" date and, where the change is significant, notify you through the Platform. If you continue to use the Platform after the changes, you accept the updated Terms. Bookings made before a change are governed by the version in force at the time of booking.

These Terms are governed by the laws of the Republic of North Macedonia. Disputes that cannot be resolved amicably fall under the jurisdiction of the competent court in Skopje.

PDS 2026 DOO Skopje, Tasino Cheshmiche no. 29, Skopje – Centar, North Macedonia
Email: auramk.app@gmail.com
Phone: +389 73 800 700